Skip to Content
Crossroads Community Inc.

Who We Are

Our Values

We believe in
Delivering Quality Services through
Effective Leadership and
Empowered Professional Teams who are
Focused on Meeting the Needs of our Customers.

Our Logo

The Butterfly symbolizes the potential in all of us to grow, just as the caterpillar becomes a beautiful butterfly.

The Star symbolizes that through our individuality we can all shine in our own right.

The Circle symbolizes the unending support and unity of purpose that we provide each other at Crossroads Community.

Our Code of Ethics

Ethical Code of Conduct

Crossroads Community, Inc. is dedicated to the delivery of quality behavioral health care in an environment in conformance with the highest standards of accountability for administration, business, and financial management. Commitment to ethical professional conduct is expected of every Crossroads Community employee, board member and volunteer. This Ethical Code of Conduct is supplemented by policies and guidelines that serve as a basis for ethical decision making in the conduct of professional work. Note: In addition to the CCI Ethical Code of Conduct, all staff certified as Psychiatric Rehabilitation Practitioners are obligated to also comply with the PRA Code of Ethics.

The Code of Conduct.

1. Business Practices

a. Crossroads Community, Inc.’s leadership is committed to operating with honesty, integrity and accountability.

b. We do not practice or tolerate discrimination or harassment.

c. We are committed to the need to prevent and detect fraud, fiscal mismanagement and misappropriation of funds.

2. Service Delivery

a. Our primary responsibility is to promote the welfare of and prevent harm to our consumers.

b. We respect and advocate for our consumers’ rights.

c. We respect and promote consumer self-determination and autonomy.

d. We adhere to CCI’s Confidentiality Policy.

e. CCI employees may not engage in dual or multiple relationships with consumers or former consumers, in which there is a risk of exploitation or potential harm to the consumer. Employees have the responsibility for setting professional boundaries between themselves and consumers, avoiding dual relationships of a social, financial or sexual nature with them or their families at any time during or after services have been provided. In instances when dual or multiple relationships are unavoidable, staff should take steps to protect consumers and are responsible for setting clear, appropriate, and culturally sensitive boundaries.

f. CCI employees must avoid all other conflicts of interest.

g. Exchange of gifts, gratuities, and money between consumers and staff must be for the consumer’s welfare and limited to situations in which staff can insure that the following tests are met: Is the motivation for the action beneficial to the consumer? ii. Is the monetary value minimal and affordable? Is there a therapeutic value of the action for the consumer?

h. CCI employees who witness consumers’ signatures on documents should have no financial or other significant interest in the document. CCI will regard the witnessing of a signature to be accurate and accountable.

i. CCI employees assume full responsibility for personal property brought to the worksite. CCI prohibits firearms, weapons and items that are sexually suggestive, offensive or demeaning to specific individuals or groups.

j. CCI prohibits coercive personal fundraising or solicitation activities such as seeking donations, encouraging purchases, or taking a position on issues outside the workplace.

3. Professionalism

a. CCI employees are to maintain high standards of competence and conduct.

b. CCI employees are to accept responsibility for their actions or inaction.

c. CCI employees must seek assistance for any problem impairing judgment and performance.

d. CCI employees are to be loyal to the agency, board, co-workers, and consumers.

e. CCI employees have an obligation to use their knowledge, abilities and resources to educate the community and promote understanding to reduce the stigma of mental illness.

f. CCI employees are expected to comply with the ethical codes of conduct outlined by their respective licensing or certifying boards.

4. Reporting wrongdoings, fraud, abuse, grievances

a. Every CCI employee, board member and volunteer has an obligation to report violations of ethical standards. Failure to do so constitutes a cover-up. No employee will be penalized or retaliated against for reporting negligence, wrongdoing, fraud, abuse, harassment or other such incidents.

b. Employees who believe they are aggrieved may file a problem resolution request.

5. Marketing

a. Marketing activities will never knowingly mislead or misinform the public or misrepresent CCI and will always respect the dignity and privacy rights of persons served.

6. Contractual Relationships

a. When CCI enters into contractual arrangements for goods or services, they will be executed by the Executive Director or designee and the contracting party, each legally qualified to commit the contracting entity to a binding contract. The contract will establish the nature of the services to be performed; period of the agreement; review, renewal, or termination conditions; clear financial arrangements; necessary accounting procedures for revenue and expenditures; any federal or state requirements.

7. Delivery of Ethical Code of Conduct

a. All clients are informed of their rights and responsibilities, and the agency's ethical standards, at the time of admission and as needed during the course of treatment.

b. Employees, volunteers, students and board members are informed of and provided a copy of the Ethical Code of Conduct during their initial orientation.

c. Employees receive annual training regarding standards of conduct, including ethics.

Standards for Excellence Certification

We recognize that our success as an agency depends on public confidence and trust. Crossroads Community, Inc. has voluntarily participated in the Maryland Association of Nonprofit Organization's Standards for Excellence program, subjecting our policies and practices to a rigorous set of ethics and accountability standards.

We have earned the Standards for Excellence certification, and proudly display this symbol. Based on fundamental values such as honesty, integrity, fairness, respect, trust, compassion, responsibility and accountability, the Code sets a high benchmark for program operations, governance, human resources, financial management and fundraising.

The earned Seal of Excellence is:
A symbol of trust
A symbol of excellence in nonprofit management
A symbol of excellence in leadership
A symbol of openness and disclosure